This next example will tie your socks in a knot.
Another loan originator with limited experience used my program to differentiate her services from competitors. Residing in Phoenix, Arizona where there are over 40,000 agents and probably just as many loan originators, she was having difficulty getting noticed.
Her first step was completing a self-inventory as outlined in my program, at which point she identified a strength that she could use to position herself uniquely, strengths that have nothing to do with mortgages (hint...hint).
She realized her talent for understanding technology could be a tremendous benefit to agents that felt overwhelmed by it. Her research showed that agents were inundated with software solutions. Software that appeared exciting on the outside but was intimidating on the inside. So she focused her energies on a particular agent who admitted was losing business because he wasn't automated and quite frankly, afraid of it.
It didn't take long before her technical solutions helped him produce sales. But here's where the story gets better.
I'm sure, as you know, the more you develop a relationship, the more it grows. Well, during its course of growth, he referred his own personal loans to her. The trouble was that his personal loans were tough, so tough that one of the two she couldn't close. Worse yet, she didn't figure out that she couldn't close it until the 11th hour. Imagine the pickle!
But this is where we have a happy ending. Although she literally blew a deal, his deal I might add, she had spent countless hours tutoring him on technology. Tutoring that helped increase his exposure, and produce sales without increasing his costs. So even though she blew the most important deal, he didn't hold a grudge because the added value outweighed it.
Outweighed by how much? Enough that he willingly convinced two agents in his office, after his ordeal, to use her services...oh did I forget to mention he's a broker?
Added value is the magical ingredient that ultimately secures loyalty. And that's not something you can buy off the shelf. You have to learn what value you can add, and when you do you'll magnetize agents to your doorstep.